📦 Minimum order 25 units🧾 One GST invoice, however many addresses🏠 Delivered across Bengaluru — office bulk or individual home addresses🪔 Diwali 8 Nov — bulk orders close 20 Oct👤 Named account manager on every order
📦 Minimum order 25 units🧾 One GST invoice, however many addresses🏠 Delivered across Bengaluru — office bulk or individual home addresses🪔 Diwali 8 Nov — bulk orders close 20 Oct👤 Named account manager on every order
Gesture Gifting

Policies

Cancellation, Credits & Claims

Bulk orders cannot be returned. They can be credited.

Cancellation

Cancel free of charge at any point before artwork approval. After approval, branded stock has no resale value, so cancellation is charged at cost incurred to date — typically 40% before production starts and 100% once branding has been applied. Unbranded sets can be cancelled up to five working days before despatch for a 15% restocking fee.

On-date credit

If a consignment misses the delivery date we committed to in writing, that portion of the order is credited against your invoice. There is no claim form and no investigation period; the credit note is raised before we recover anything from the courier.

Damaged or short units

Report shortages or damage within seven working days of delivery, with photographs and the consignment reference. Replacements are produced and reshipped at our cost. For home-despatch orders we accept the recipient's report directly so your team is not the middleman.

Personalised units

Individually engraved or printed units cannot be cancelled once the proof is approved, because they carry a named recipient. If a unit does not match the approved proof it is remade at our cost, and we hold spare stock for six months to cover joiner and leaver changes.

Payment terms

Standard terms are 50% against the purchase order and 50% before despatch. Approved accounts on PO-based billing get 30-day terms from the invoice date.

Last updated 27 August 2026.